Post HBO CM Contact Center Management

Optimize the accessibility and quality of customer contact. Aimed at management in contact centers, so if you are a team leader, supervisor or manager then this is your training.

Whatever channel he or she chooses, the customer expects an optimal customer experience. Naturally, the information on all channels must always be up-to-date and unambiguous. The customer contact manager of tomorrow knows the trends for the coming period and knows better than anyone which customer contact strategy is appropriate. In this training you will also learn to see the connection between the most important KPIs and to use time efficiently thanks to supporting software. After following this training you will know how to arrange multichannel customer contact from the ground up and how you can distinguish yourself within customer contact.