Management Excellence for Executive Personal Assistants
London Business Training & Consulting
Key Information
Campus location
London, United Kingdom
Languages
English
Study format
On-Campus
Duration
1 week
Pace
Full time
Tuition fees
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Application deadline
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Earliest start date
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Introduction
Learning how to craft an excellent presentation is an important skill when working at the executive level of an organization. This course will provide you with the core tools needed to prepare and present good presentations.
Despite the proliferation of the Internet and online communications, written communications remains the bedrock off all organizations. This course will also give you the knowledge and skills needed to effective in this area.
We have all been the recipients of poorly worded feedback and the consequences of this. This course will help you improve the communications skills needed to make feedback a tool for improvement rather than chastisement.
The course will wrap with a summary of the key learning points, followed by an action planning exercise with a view to apply the acquired knowledge and skills immediately upon your return to work. Post-course support is also available in relation to the implementation of your action plan, up to six (6) months following course completion.
Agenda
Presentation Skills Excellence
Verbal communications
Prepare for the presentation
Use visual aids
Connecting with the audience
Dealing with fear
Written Communication
Report writing
Business letters, emails and memos
Writing aids and templates
Writing online content including social media
Giving and Receiving Constructive Feedback
What feedback is and isn’t
Outcomes of effective feedback
Language for good feedback
Feedback guidelines
Effective Video Communication
Understanding video technologies
Lights, sound and camera
Environment and background
Creating a professional appearance
Course Review
Summary and recap of key learning objectives
Action Planning
Target Audience
This course is suitable for:
- Executive Secretaries
- Senior Secretaries
- Executive Assistants
- Personal Assistants
- Senior Administrators
- Administrators, Secretaries and Assistants looking to take their career to the next level.
Learning Outcomes
Upon completion of this course, you will be able to:
- Develop your presentation skill to improve your performance.
- Understand the key elements for producing excellent written communications.
- Appreciate the importance of being able to give inspiring feedback.
- Implement an Action Plan at your workplace using the knowledge and skills acquired through the course.