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Courses in Service Design in Singapore

Service design is the theory and practice of making an organization's services more efficient, effective, and competitive. It includes principles from fields such as psychology, logistics, communications, information science, and sociology.

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Singapore

In today’s service and knowledge-based economies, businesses must constantly find new ways to stand out. In this competitive marketplace, applying a customer-centric approach ... +

In today’s service and knowledge-based economies, businesses must constantly find new ways to stand out. In this competitive marketplace, applying a customer-centric approach to managing, and delivering service excellence is critical. However, this effort requires more than relying on customer feedback to showcase your service offerings. It demands the creation of high-quality operations within a high-trust environment, leading to motivated employees who provide exceptional customer service. In the Service Leadership: Customer Value, Excellence and Cost-Effectiveness program—offered by NUS Business School—you can gain the competencies you need to become a customer-focused business leader capable of delivering more value for your organization, employees, and customers. -
Courses
Part-time
2 months
English
Online
 
Singapore

The course will focus on covering the different angles of creating and innovating customer-centric services that cater to the demands of the 21st century.

The course will focus on covering the different angles of creating and innovating customer-centric services that cater to the demands of the 21st century. -
Courses
Full-time
3 - 5 days
English
Campus