Service design is a field concerned with creating and developing better customer service experiences. It involves everything from employee training to organizational design, and is increasingly important in fields such as retail, transportation, and health care.
3 Results in Service Design
In today’s service and knowledge-based economies, businesses must constantly find new ways to stand out. In this competitive marketplace, applying a customer-centric approach ... +
The course will focus on covering the different angles of creating and innovating customer-centric services that cater to the demands of the 21st century.
This intensive five-day workshop offers a deep-dive introduction to the concept and practice of design thinking for services, processes, and products. Understand why design th ... +