Customer relations programs can help students learn what they need to work in retail or other customer-based positions. Courses in a program may cover topics that include consumer behavior, communications, marketing, customer relationship management, sales and retail management.
Course in Customer Relations
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Explore innovative techniques for creating superior customer experiences that set your business apart from its competitors.
Good customer service can be considered as the big differentiator between firms. While competing products are often similar and can anyway be easily duplicated, good customer ... +
Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high-quality service and assistance before, during, and a ... +
At the end of this training, participants will be able to individually support employees face to face and at a distance with positive behavior to encourage buy-in and encourag ... +
This CRM training course is designed to provide you with a comprehensive set of skills and knowledge to get the most out of your CRM system. The course will also include a sit ... +
Learn how to design business and marketing activities to engage customers through relationships instead of one-off sales.
Upon successful completion of the programme and if the learner is found to be “Competent” in the PoE, the learner will receive a Services SETA Statement of Results outlining t ... +
Blazing Service is a fast-paced, interactive training program combining best practices of classroom instruction with easy-to-use web based reinforcement tools after the two-da ... +
Seminar Objectives: The Balanced Scorecard Approach to Performance Management seminar is primarily intended for people who will be using The Balanced Scorecard methodologies i ... +
General Customer Relationship Management (CRM) is much more than a CRM system or technology. It is a strategy and way of working aimed at the heart of your organization: the c ... +
This diploma is a 24-week program delivered in-class. The College has included an additional 12 weeks to allow for illness, vacations, and other course interruptions. The prog ... +
The training is structured in such a way as to create a simple and effective sales system in your store. It will help you develop the skills to actively sell and serve custome ... +
Optimaliseer de toegankelijkheid en kwaliteit van klantcontact. Gericht op het management in contact centers, dus als je teamleider, supervisor of manager bent dan is dit jouw ... +
Learn how to improve customer experience using customer relationship management platforms such as Salesforce.
Learn skills that will enable you to design and implement strategies to improve customer experience and customer success.