Become a master of the office with our administration courses
Walk into any office and the first person you see is the receptionist. They smile and greet you, setting the tone for the experience you’re about to have. They also run the show behind the scenes, making sure everything is running smoothly. If an exciting career in an office intrigues you, the Office Administration - General program will set you up with highly transferable skills for this in-demand career.
Our office administration courses are available in a flexible format to suit your busy lifestyle:
Traditional in-class, full-time or part-time
100% online, full-time or part-time
September and January start dates
As part of your one-year office administration certificate, you’ll learn how to communicate efficiently, prepare reports and presentations, as well as general accounting and customer service skills. Our office administration course prepares students to become the competent professional managers rely on by offering the latest office computer technology and teaching them how to best use your organizational and communication skills to communicate with co-workers, managers, clients and customers.
After completing the Office Administration - General certificate, many students choose to further specialize. In just one additional year of study, you can graduate with a diploma in:
Office Administration - Health Services
Office Administration - Executive
Upon successful completion of our office administration course, our grads are ready to jump into a career as a receptionist, accounting clerk, customer service representative and administrative assistant. You’ll learn from professionals in the field and you can attend meetings of the London chapter of the International Association of Administrative professionals - a great way to meet industry contacts and network.
Students entering Level 1 of the program in January will proceed to Level 2 of the program in May.
Applicants applying to the Online version of the program should select Campus Code LCL (LCL - London-Online).
Applicants applying to the Online version of the program should ensure they have the appropriate technological capacity to complete the program, including access to a computer, required software and internet access for each course in the program.
Graduates from this program may be considered for admission to the second year of the Office Administration - Executive program and the Office Administration - Health Services program. Graduates must complete an "Application for Program Transfer" form available from the Office of the Registrar, Room E1012 and meet with the Program Co-ordinator.
The curriculum prepared for each program in the School of Information Technology contains appropriate elements of general education content and methodology, leading to the achievement of the learning objectives outlined by the College policy definition on general education.
Graduates of the Fanshawe College Business Foundations Ontario College Certificate program who meet the admission requirements can apply to Level 2 of the Office Administration - General Ontario College Certificate program and may be granted up to four internal credits towards this program. Students wishing to continue into Level 2 of the Office Administration - General program must complete an "Application for Program Transfer" form available from the Office of the Registrar, Room E1012.
The graduate has reliably demonstrated the ability to
conduct oneself professionally and adhere to relevant legislation, standards and codes of ethics.
schedule and coordinate tasks, within specific deadlines and according to set priorities.
receive, process and distribute communications in the workplace to assist the flow of information.
operate and provide support related to the use of office equipment and technologies.
locate, file and retrieve documents and records* from a variety of electronic and paper sources to support daily office operations.
record basic financial information using established document formats, procedures and accounting software.
produce routine business documents using available technologies and established standards and formats.
use interpersonal and client service skills to respond to diversity and to support the vision and mission of the organization.
compile resources as well as services to prepare summary reports.
select and use information technologies to support communication with internal and external stakeholders.
assist in the organization and coordination of meetings and travel arrangements.
Take all of the following Mandatory Courses:
ACCT-1034 Accounting Fundamentals 4
ADMN-1014 Administrative Documentation 1 4
MATH-1143 Fundamental Mathematics for Business 3
MGMT-3052 Understanding Workplace Behaviours 3
BUSI-1156 Strategies for Success 1
Take WRIT-1032 OR WRIT-1034
WRIT-1032 Reason & Writing Business 1 3
WRIT-1034 Reason & Writing 1-EAP 4
Take all of the following Mandatory Courses:
ACCT-3045 Accounting 2 4
ADMN-3006 Administrative Documentation 2 4
ADMN-1013 Office Procedures & Strategies 4
COMP-1100 Spreadsheet Design & Production 3
COMP-3019 Principles of Dynamic Presentations 3
COMM-3079 Communications for Office Administration 3
Students Must Complete a Minimum of 10 credits in this program at Fanshawe College to meet the Program Residency requirement and graduate from this program
OSSD with courses from the College (C), University (U), University/College (M), or Open (O) stream with:
Any Grade 11 or Grade 12 English (C) or (U)
Academic and Career Entrance Certificate (ACE)
Ontario High School Equivalency Certificate (GED)
Mature Applicant with standing in the required course stated above
English Language Requirements
Applicants whose first language is not English will be required to demonstrate proficiency in English by one of the following methods:
A Grade 12 College Stream or University Stream English credit from an Ontario Secondary School, or equivalent, depending on the program's Admission Requirements
Test of English as a Foreign Language (TOEFL) test with a minimum score of 79 for the Internet-based test (iBT), with test results within the last two years
International English Language Testing System (IELTS) Academic test with an overall score of 6.0 with no score less than 5.5 in any of the four bands, with test results within the last two years.
Canadian Academic English Language (CAEL) test with an overall score of 60 with no score less than 50 in any of the four bands, with test results within the last two years
Pearson Test of English Academic (PTE) with a minimum score of 53, with test results within the last two years
A Cambridge English Test (FCE/CAE/CPE) with an overall score on the Cambridge English Scale of 169 with no language skill less than 162, with test results within the last two years
An English Language Evaluation (ELE) at Fanshawe College with a minimum score of 70% in all sections of the test, with test results within the last two years
Fanshawe College ESL4/GAP5 students: Minimum grade of 80% in ESL4/GAP5 Level 8, 75% in ESL4/GAP5 Level 9, or 70% in ESL4/GAP5 Level 10
Recommended Academic Preparation
Basic Computer familiarity
Academic and Career Entrance Certificate (ACE): Computer Skills course
Applicant Selection Criteria
Where the number of eligible applicants exceeds the available spaces in the program, the Applicant Selection Criteria will be:
Preference for Permanent Residents of Ontario
Receipt of Application by February 1st (After this date, Fanshawe College will consider applicants on a first-come, first-served basis until the program is full)
Achievement in the Admission Requirements
Graduates are employed as receptionists, accounting clerks, customer service representatives and administrative assistants.