Key Information

  • Course Code: OPM102
  • Duration: 2 weeks
  • Fee: £4095

Course outline

Capacity Management

  • Measuring demand and capacity
  • Setting the operation’s base capacity
  • Ways of coping with mismatches between demand and capacity
  • How operations understand the consequences of their capacity decision

Supply Chain Management

  • How supply chains compete
  • Managing relationships in supply chains
  • Managing the supply side
  • Managing the demand side
  • The dynamics of supply chains

Inventory Management

  • Why should there be any inventory?
  • Order quantity – the volume decision
  • When to place an order – the timing decision
  • Controlling inventory

Planning and Control Systems

  • What are the planning and control systems?
  • ERP and how it developed into the most common planning and control system
  • Implementing planning and control systems

Materials Requirements Planning (MRP)

  • Master production schedule
  • The bill of materials (BOM)
  • Inventory records
  • The MRP netting process
  • MRP capacity checks

Lean Operations

  • What is lean?
  • How lean eliminates waste
  • Applying lean throughout the supply network
  • Comparing lean with other approaches

Operations Improvement

  • The importance of improvement in operations management
  • Key elements of operations improvement
  • Broad approaches to improvement
  • Improvement techniques
  • Managing the improvement process

Quality Management

  • What is quality?
  • The importance of quality
  • Steps that lead towards conformance of specification
  • What is total quality management (TQM)

Managing Risk and Recovery

  • What is risk management?
  • Assessing the potential causes and consequences of failure through operations
  • Preventing failures
  • Mitigating the effects of failure through operations
  • Recovering operations from the effects of failure

Project Management

  • What is project management?
  • Planning projects
  • Controlling projects

Target audience

This operations management course is suitable for:

  • Chief operations officers
  • Operations directors and managers
  • Heads of departments
  • Senior operations executives, officers, and staff
  • Those who wish to learn how to plan and control the delivery of the operations process.
  • Those who wish to learn how to develop the capabilities of their operation’s processes to improve process performance.

Learning outcomes

Upon completion of this course, you will be able to understand:

  • How operations need to decide how to vary their capacity (if at all) as demand for their products and services fluctuates.
  • How operations relate to each other in the context of a wider network of suppliers and customers, and how these relationships can be managed.
  • How transformed resources accumulate as inventories as they flow through processes, operations or supply networks.
  • How systems are needed to manage the very large amounts of information required to plan and control operations, and how enterprise resource planning (ERP) is used to do this.
  • Materials requirements planning (MRP) as an approach to calculating how many parts or materials of particular types are required and what times they are required.
  • The concepts that underlie one of the most influential sets of ideas to impact operations management.
  • How managers can make their operation perform better through the use of the many elements of new (and not so new) improvement approaches.
  • Some of the ideas of quality management and how they can be used to facilitate improvement.
  • How operations managers can reduce the risk of things going wrong and how they can recover when they do.
  • How managers can project manage (among other things) improvement activities to organize the changes that improvement inevitably requires.
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Last updated September 22, 2018
This course is Campus based
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June 17, 2019
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