Key Information

  • Course Code: LSS103
  • Duration: 2 weeks
  • Fee: £4095

Course outline

Building Relationships by Communicating Supportively

  • Building positive interpersonal relationships
  • The importance of effective communication
  • What is supportive communication?
  • Principles of supportive communication
  • The personal management interview

Gaining Power and Influence

  • Building a strong power base and using influence wisely
  • Is power a four-letter word?
  • Abuse of power
  • Influence strategies: the three Rs
  • The pros and cons of each strategy
  • Acting assertively: neutralizing influence attempts

Motivating Others

  • Increasing motivation and performance
  • Diagnosing work performance problems
  • Enhancing individuals’ abilities
  • Fostering a motivating work environment
  • Elements of an effective motivation programme

Managing Conflict

  • Interpersonal conflict management
  • Diagnosing the types of interpersonal conflict
  • Selecting the appropriate conflict management approach
  • Resolving interpersonal confrontations

Solving Problems Analytically and Creatively

  • Problems solving, creativity, and innovation
  • Steps in analytical problem solving
  • Impediments to creative problem solving
  • Multiple approaches to creativity
  • Conceptual blocks
  • Conceptual blockbusting
  • Hints for applying problem-solving techniques
  • Fostering creativity in others

Empowering and Engaging Others

  • The meaning of empowerment
  • Dimensions of empowerment
  • How to develop empowerment
  • Inhibitors to empowerment
  • Fostering engagement

Building Effective Teams and Teamwork

  • The advantages of teams
  • Team development
  • Leading teams
  • Team membership

Leading Positive Change

  • Ubiquitous and escalating change
  • The need for frameworks
  • A framework for leading positive change

Making Oral and Written Presentations

  • Essential elements of effective presentations
    • Formulate a specific strategy
    • Develop a clear structure
    • Support your points
    • Use an enhancing style
    • Style in oral communication
    • Style in written communication
    • Supplement your presentation by responding to questions and challenges

Conducting Meetings

  • Conducting effective meetings: a short guide for meeting managers and meeting participants
  • The five Ps of effective meetings
  • Suggestions for group members

Target audience

  • Heads of organizations, chief officers, chairpersons, board members, and directors.
  • Heads of departments.
  • Senior managers and executives.
  • Those who wish to develop their interpersonal, group and communication skills.
  • Those who wish to develop themselves as more competent and effective managers.

Learning outcomes

Upon completion of this training in management, you will be able to:

  • Build supportive relationships even when delivering negative feedback.
  • Avoid defensiveness and disconfirmation in interpersonal communication.
  • Improve the ability to apply principles of supportive communication.
  • Improve relationships by using personal management interviews.
  • Enhance personal and positional and power.
  • Use influence appropriately to accomplish exceptional work.
  • Neutralise inappropriate influence attempts.
  • Diagnose work performance problems.
  • Enhance the work-related abilities of others.
  • Foster a motivating work environment.
  • Diagnose the focus and source of conflicts.
  • Utilise appropriate conflict management strategies.
  • Resolve interpersonal confrontations through collaboration.
  • Increase proficiency in analytical problem-solving.
  • Recognise personal conceptual blocks.
  • Enhance creativity by overcoming conceptual blocks.
  • Foster innovation among others.
  • Empower others.
  • Empower yourself.
  • Engage others effectively.
  • Diagnose and facilitate team development.
  • Build high-performance teams.
  • Facilitate team leadership.
  • Foster effective team membership.
  • Learn how to create positive deviance in organizations.
  • Develop the capability to lead positive change.
  • Acquire the ability to mobilize the capabilities of others in achieving positive change.
  • Make impactful and engaging oral presentations.
  • Write clearly and persuasively.
  • Respond appropriately to questions and challenges.
  • Implement guidelines for planning and conducting effective meetings.
  • Enhance the value of meetings attended.
Program taught in:
English

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Last updated September 22, 2018
This course is Campus based
Start Date
Mar. 18, 2019
July 22, 2019
Duration
Price
4,095 GBP
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