*Develop a holistic customer care approach by taking into consideration 7 different aspects of the definition of customer service

*Create objectives and programs to maximize internal customer satisfaction

*Evaluate the design, implementation and analysis of customer satisfaction surveys

*Use customer complaints as springboard for service improvement

*Write Service Level Agreements (SLAs) to ensure clarity and conformance

*Assess the service aspect of the organization or department through well chosen Key Performance Indicators

for more information: www.convertas.org

Program taught in:
English

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This course is Campus based
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Sept. 2019
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