Advanced Customer Relation Management

Convertas

Program Description

Advanced Customer Relation Management

Convertas

*Develop a holistic customer care approach by taking into consideration 7 different aspects of the definition of customer service

*Create objectives and programs to maximize internal customer satisfaction

*Evaluate the design, implementation and analysis of customer satisfaction surveys

*Use customer complaints as springboard for service improvement

*Write Service Level Agreements (SLAs) to ensure clarity and conformance

*Assess the service aspect of the organization or department through well chosen Key Performance Indicators

for more information: www.convertas.org

This school offers programs in:
  • English


Last updated February 6, 2018
Duration & Price
This course is Campus based
Start Date
Start date
Jan. 2019
Aug. 2019
Duration
Duration
Full time
Price
Price
Information
Deadline
Locations
Malaysia - Kuala Lumpur, Federal Territory of Kuala Lumpur
Start date : Jan. 2019
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Turkey - Istanbul, Istanbul
Start date : Sept. 2019
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United Arab Emirates - Abu Dhabi, Abu Dhabi
Start date : Sept. 2019
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United Arab Emirates - Dubai, Dubai
Start date : Sept. 2019
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United Kingdom - London, England
Start date : Aug. 2019
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Dates
Jan. 2019
Malaysia - Kuala Lumpur, Federal Territory of Kuala Lumpur
Application deadline Request Info
End date Request Info
Aug. 2019
United Kingdom - London, England
Application deadline Request Info
End date Request Info
Sept. 2019
United Arab Emirates - Dubai, Dubai
Application deadline Request Info
End date Request Info
United Arab Emirates - Abu Dhabi, Abu Dhabi
Application deadline Request Info
End date Request Info
Turkey - Istanbul, Istanbul
Application deadline Request Info
End date Request Info