Key Information

  • Course Code: ASS101
  • Duration: 2 weeks
  • Fee: £3945

Course outline

Office Organisation

  • Benefits of good organisation
  • Steps in organising
  • Office manuals
  • Authority and responsibility

Office Administration

  • Administrative office management
  • Objectives
  • Functions
  • Information management

Office Forms

  • Control
  • Designing forms
  • Form sets
  • Continuous stationery

Records Management

  • Characteristics of a good filing system
  • Selection of a suitable indexing system
  • Records Retention
  • Evaluating the records management programme

Office Stationery and Supplies

  • Standardisation of office supplies
  • Purchasing procedure
  • Principles of storage applicable to supplies
  • Control of consumption

Communication Management

  • Common barriers to communication
  • Effective communication
  • Oral communication
  • Written communication

Management Reporting

  • Report writing
  • Types of reports
  • Specimen of reports
  • Precis writing

Work Improvement and Work Measurement

  • Method study
  • Method improvement
  • Uses and applications of work sampling
  • Standardisation and work simplification

Secretarial Services

  • Qualifications of a secretary
  • Types of secretaries
  • Clerical services
  • Reception services

Control of Office Costs

  • Methods of cost reduction and cost saving
  • Establishing budgets
  • Types of budgets
  • Supervisory control

Target audience

This administrative training is suitable for:

  • Personal assistants
  • Secretaries
  • Administrative staff

Learning outcomes

Upon completion of this course, you will be able to understand:

  • Organisation as one of the fundamental functions of management.
  • The functions, nature, and scope of office activities.
  • How to use forms to assist in the fundamental functions of receiving, recording, arranging and giving information in the office.
  • The management of the vast bulk of correspondence and other documents which are created, received and stored in any business office.
  • How to control the large variety of stationery and other articles related to the day-to-day work of a modern office.
  • Communication as one of the fundamental functions of an office, and a process essential for all forms of business.
  • How to prepare reports as a summary of information.
  • The techniques aimed at increasing efficiency and productivity.
  • The requirement of secretarial and clerical services for efficient administration.
  • How to ensure all office expenses incurred are productive.
Program taught in:
English

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Last updated September 22, 2018
This course is Campus based
Start Date
Mar. 4, 2019
July 1, 2019
Duration
Price
3,945 GBP
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